1.Agreement to these Terms
These Terms of Service (the “Terms”) are a binding agreement between you (“you”, “your”, or the “Shop”) and Back In Chair, a service operated by Automate My System, a sole proprietorship (“Back In Chair”, “we”, “us”, or “our”). They govern your access to and use of the Back In Chair websites, applications, and services (together, the “Service”).
By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.
2.Who can use Back In Chair
You must be at least 18 years old and able to form a binding contract. The Service is intended for use by businesses (such as barbershops and salons) to communicate with clients who have agreed to receive messages. You may not use the Service if we have previously terminated your account or if the law prohibits you from doing so.
3.Your account
- You’re responsible for the information you provide and for keeping it accurate.
- You’re responsible for safeguarding your login credentials and for all activity that happens under your account, including activity by your barbers, staff, or team members you add.
- Notify us promptly at the contact below if you suspect unauthorized access.
- One person or business is responsible per account. You may not share, sell, or transfer your account without our written consent.
4.The service
Back In Chair provides tools to help shops retain clients — including a client CRM, automated and manual text messaging (such as rebooking reminders, review requests, missed-call text-backs, and win-back messages), reply handling, and related analytics.
We may add, change, or remove features over time. We’ll try to give reasonable notice of material changes, but we’re not obligated to maintain any particular feature.
Text messages are sent from your dedicated number and on your behalf. You are the “sender” of every message for legal and carrier purposes. Back In Chair is a tool that helps you send them; we do not review or approve the content of your messages or your recipient lists.
5.Subscriptions & billing
Plans
The Service is offered on paid subscription plans (for example, Starter and Pro). Each plan’s price, included message allowance, and features are shown at sign-up and in your account. Plans may include a monthly cap on messages; usage beyond an included allowance may incur additional fees at the rates we disclose.
Payment & auto-renewal
- Subscriptions are billed in advance on a recurring basis (monthly unless stated otherwise) and automatically renew until you cancel.
- By subscribing, you authorize us and our payment processor to charge your payment method for the plan fee and any applicable usage, taxes, and add-ons each billing cycle.
- If a charge fails, we may retry it and may suspend or downgrade your account until payment is resolved.
- Separate charges may apply for phone numbers, carrier fees, and message volume, whether passed through from our providers or billed by us.
Price changes
We may change prices or plan features. We’ll give you at least 14 days’ notice of a price increase to your active plan (for example, by email or in-app), and it will take effect on your next billing cycle. Continuing to use the Service after that means you accept the new price.
Taxes
Fees are exclusive of taxes. You’re responsible for any sales, use, or similar taxes, except taxes based on our net income.
6.Free trials
We may offer a free trial or introductory period. Unless we say otherwise, at the end of a trial your subscription will begin and your payment method will be charged the then-current plan fee, unless you cancel before the trial ends. We may change or withdraw trial offers at any time.
7.Cancellation & refunds
- You may cancel anytime from your account (Subscription & invoices) or by contacting us.
- Cancellation stops future renewals. Your plan remains active through the end of the period you’ve already paid for, and then lapses.
- Fees already paid are non-refundable, and we do not provide prorated refunds for partial periods, except where required by law.
- Usage-based charges already incurred (such as message or number fees) remain payable.
8.Acceptable use & messaging compliance
Text messaging is heavily regulated. You are solely responsible for complying with all laws and carrier rules that apply to your messages, including the U.S. Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements such as A2P 10DLC registration. In particular, you agree that:
- You will obtain and maintain proper opt-in consent from every client before texting them, and keep records of that consent.
- You will honor opt-out requests (such as STOP) — our tools help automate this, but the obligation is yours.
- You will only message your own clients for legitimate purposes and will not send spam, unsolicited, deceptive, or bulk unsolicited messages.
- You will not send, and will not use the Service to send, content that is unlawful, harassing, hateful, sexually explicit, fraudulent, or that promotes prohibited goods (for example, the categories restricted by carriers, such as illegal drugs, certain financial or gambling content, or high-risk categories).
- You will not impersonate others, infringe intellectual property, or violate anyone’s privacy.
- You will not misuse the Service — no reverse-engineering, scraping, overloading our systems, circumventing limits, or reselling the Service without our permission.
- You will provide truthful information for carrier and payment registration.
We may monitor for compliance, and we may pause, filter, or block messages, or suspend your account, if we reasonably believe your use violates these Terms, the law, or carrier rules, or threatens our standing with providers or carriers.
9.Your clients’ data & consent
You control the client contacts and information you upload or collect through the Service (“Client Data”). You represent that you have the right to collect it and to message those clients, and that you have obtained any consents required by law. You are the controller of your Client Data; we process it on your behalf to provide the Service. You will not upload sensitive personal information (such as government IDs, health, or financial account data) into free-text fields.
10.Your data & ownership
As between you and us, you own your Client Data and the content you submit. You grant us a limited license to host, process, transmit, and display that data solely to operate, secure, support, and improve the Service, and as needed to send messages you request through our providers.
You can export your client list at any time. After your account is closed, we may retain data for a reasonable period for legal, backup, and compliance purposes, and then delete or anonymize it in the ordinary course. We may use aggregated, de-identified data (which does not identify you or your clients) to operate and improve the Service.
11.Third-party services
The Service relies on third parties — for example, telecom providers (such as SMS carriers and messaging platforms) to send texts, payment processors to handle billing, and cloud hosting. Your use of the Service may also be subject to those providers’ terms, and their acts, outages, fees, or policy changes are outside our control. We are not responsible for third-party services, and message deliverability is not guaranteed.
12.Intellectual property
The Service, including its software, design, branding, and content we provide, is owned by Back In Chair and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, for your business, in accordance with these Terms. You get no rights except those expressly granted. “Back In Chair” and our logos are our marks; don’t use them without permission. If you send us feedback, we may use it without obligation to you.
13.Service availability
We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may perform maintenance, and features may occasionally be unavailable. We may modify, suspend, or discontinue parts of the Service.
14.Disclaimers
The service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will meet your requirements, that messages will be delivered, that results (such as bookings recovered or revenue) will be achieved, or that the Service will be secure or error-free. Any estimates, analytics, or “ROI” figures are informational only and not guarantees. You use the Service at your own risk.
15.Limitation of liability
To the maximum extent permitted by law, Back In Chair and Automate My System will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to the service.
Our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the three (3) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions don’t allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
16.Indemnification
You agree to defend, indemnify, and hold harmless Back In Chair and Automate My System (and their operators) from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your Client Data or messages; your violation of these Terms or the law (including messaging, privacy, and consumer-protection laws); or your use of the Service. This includes claims brought by your clients or by carriers, regulators, or third parties in connection with messages you send.
17.Suspension & termination
You may stop using the Service and cancel at any time. We may suspend or terminate your account or access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us, or use the Service in a way that harms our providers, carriers, or other users. We may also terminate for convenience with reasonable notice. On termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, liability limits, indemnification, and governing law) will survive.
18.Changes to these Terms
We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date and give reasonable notice (such as by email or in-app). Changes take effect when posted, or on the effective date we specify. Continuing to use the Service after changes take effect means you accept the updated Terms.
19.Governing law & disputes
These Terms are governed by the laws of the State of Nevada, USA, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Nevada have exclusive jurisdiction over any dispute that isn’t subject to arbitration or small-claims court, and you consent to venue there.
To the extent permitted by law, any dispute will be resolved on an individual basis, and you and we waive any right to participate in a class action. You may bring qualifying claims in small-claims court.
20.General
- Entire agreement. These Terms (plus any policies we reference, such as our Privacy Policy) are the entire agreement between you and us about the Service.
- Severability. If any part is unenforceable, the rest stays in effect.
- No waiver. If we don’t enforce a right, that’s not a waiver of it.
- Assignment. You may not assign these Terms without our consent; we may assign them (for example, in a sale of the business).
- Notices. We may notify you by email or in-app; you may reach us at the contact below.
21.Contact us
Questions about these Terms? Contact Back In Chair (Automate My System) at help@backinchair.com.