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After you sign up, a “Finish setting up your shop” checklist appears with the key steps: set your city & state, add your clients, review your text templates, and get your texting number. Work through it and you're ready to go.

Open the CRM tab and click Import to upload a CSV of your clients, or add them one at a time. Back In Chair can text anyone on your list who has opted in.

Go to the Barbers tab and add each barber with their name and details. Clients and campaigns can be assigned per barber, so everyone sees their own book.

In Shop Settings (or from the setup checklist), enter your city and state. It personalizes your messages and review links.

Open the Campaigns tab and toggle a campaign on. Use Edit message templates there to change what it says, or pick a ready-made message from the library.

When a regular hasn't been in for a while, Back In Chair automatically texts them to book again — timed to their own visit pattern. Their replies land right back in your CRM.

If a client calls and you can't pick up, Back In Chair can automatically text them back so you never lose the booking to a missed call.

After a visit, we ask the client how it went. Happy clients get your review link; unhappy ones get a private “let's make it right” message instead — so your public rating stays protected.

Yes. In Campaigns → Edit message templates, every message is editable, with clickable fields like {first_name} so it personalizes automatically. Pick from the template library or write your own.

Once your A2P 10DLC registration is approved by the carriers — usually a few days after you submit it. Until then your campaigns are ready but no texts go out, so nothing sends by accident.

It's the U.S. carrier registration that lets businesses send texts reliably. Without it, business texts get filtered or blocked. It's a one-time setup that keeps your messages landing.

No. A new shop starts with no phone number and nothing sends until you connect one and turn campaigns on — so there are no surprise messages.

Starter ($49/mo) for a solo barber with up to 750 texts, and Pro ($99/mo) for multiple barbers with up to 2,500 texts and extra features. You can switch anytime.

Open the account menu (the circle button) → Subscription & invoices. You can view your plan, switch tiers, see your payment history, update your card, and cancel.

In Subscription & invoices, click Manage payment method & invoices to open the secure billing portal where you can update your card and download receipts.

You can cancel anytime and keep access through the period you've paid for. Payments are non-refundable — see the Refund & Cancellation Policy.

They're unsubscribed instantly and won't get any more texts. It's handled automatically and keeps you compliant with carrier rules. They can reply START to opt back in.

Replying HELP sends an automatic message with how to get support and opt out. You can customize the wording in your settings.

Back In Chair keeps a timestamped consent record for every opt-in and opt-out. Only clients who opted in are ever messaged. See our Messaging Terms.

On the login screen, click Forgot password?, enter your email, and we'll send you a secure reset link.

Open the account menu → Account & security → turn on two-factor. Scan the QR code with an app like Google Authenticator and enter the code to confirm.

Account menu → Account & security. You can update your name, username, email, and password (changing your username or password asks for your current password first).